Hotel Booking Conditions 

These terms and conditions are applicable to all guests booking directly with The Louise ACN 651 941 981. 

Rates 

The rates quoted are based on your period of stay. Rates are subject to change as a result of changes in your arrival and/or your departure dates. Rates quoted are in Australian Dollars (AUD) and are inclusive of 10% goods and services tax (GST). 

Extra Person Rate 

Extra Person Rate applies when staying in same suite with a minimum of two guests (subject to maximum suite occupancy). 

Bookings, Cancellations, Amendments and Charges 

A minimum two night stay applies to all bookings. To confirm your reservation we require a credit card for guarantee purposes. All bookings require full prepayment two months prior to arrival. Such payment may be forfeited in the event of cancellation, amendment or failure to check in on the specified date, in accordance with the terms shown below. 

The Louise may, at its option, cancel any booking not paid in full prior to arrival. Arrival and departure details must be supplied no later than seven days prior to arrival (or supplied at time of booking inside seven days of travel). 

Refunds can take up to 14 working days to be processed. Other alterations to booking details may result in a rate change. All outstanding charges are to be paid prior to arrival. 

The Louise welcomes children ten years and over. 

No arrivals or departures are permitted on Christmas Day. 

Payment Policy 

All bookings require full prepayment one month prior to arrival. We accept Visa, Mastercard or American Express or direct deposit. Payments by Visa or Mastercard attract a 1.6% surcharge; payment by American Express attracts a 2.47% surcharge (surcharges subject to change). Additional conditions apply to groups of five or more suites and package rates may not apply. 

Peak Season Deposit Policy

All bookings over the Holiday Season, 24 December to 4 January inclusive, must be secured with a non-refundable deposit of one night’s accommodation within 14 days of reservation.

Cancellation Policy 

Bookings may be cancelled or amended prior to one month from arrival without deposit forfeiture. Cancellations and booking amendments received within one month of arrival forfeit all monies paid.

No refunds or credits can be given in the event of non-arrival, any unused services, or unused nights due to travel disruption, weather, or illness.

For peace of mind, we recommend you protect yourself with comprehensive travel insurance to cover any cancellation fees.

Hotel Guidelines 

Check-in time is from 2pm. Check-out time is 10.30am, later check out may result in an additional night being charged. All indoor areas, including suites and public spaces, of The Louise are strictly non smoking. Smoking is permitted in outdoor areas of the suites and the lodge. Pets may not be brought onto the premises with the exception of guide dogs. Guests shall comply with all rules, regulations and instructions at The Louise, including but not limited to security procedures, health and safety procedures and registration requirements. 

The Louise shall be entitled to refuse a guest entry or accommodation or to require a guest to leave the premises if unreasonable behaviour is displayed, be it threatening or abusive, causing disturbance to other guests or otherwise unacceptable. A safe is available in each room for the storage of valuables as a service to guests; however The Louise will not accept liability for loss or damage to those items. 

Limitation of Liability 

The Louise shall not be liable for any loss of or damage to a guest’s property which is: 

  • Caused or contributed to by the negligence of the guest or a reason of the type listed in the preceding paragraph; or not promptly reported to The Louise. 
  • On discovery, The Louise shall not be liable for loss of or damage to a guest’s property except when proved to be caused through the negligence or willful misconduct of The Louise. 
  • The Louise does not accept any liability for loss or damage to a guest’s vehicle unless caused by The Louise negligence or willful misconduct. 
  • Guests shall be liable for any loss, damage or personal injury they may cause at The Louise. 

The Louise may engage appropriate transfers operators and other providers to coordinate and provide certain services. The transfer operators and other providers are solely responsible for and liable for providing their respective services. Guests are also subject to specific terms and conditions imposed by other providers. 

Property Disclaimer 

The Louise is set in a natural environment containing fauna and flora that may be dangerous if at close contact. Whilst every effort is made by the staff and management of The Louise to ensure the safety of its guests, guests acknowledge as a condition of making their bookings that neither The Louise nor any of its staff shall be liable for the death or injury of any of its guests or for any direct, indirect or consequential loss or damage whatsoever (save where caused by the negligence or willful misconduct of The Louise) suffered by any of its guests arising out of or in connection with use of the facilities and activities offered by The Louise, in particular (but not limited to) these involving wildlife, and the guest, by making a booking, releases The Louise and its staff from all or any such liability. 

Lost Property 

Where items belonging to guests have been found by a member of The Louise personnel, and were the owner can be clearly identified, guests will be contacted and any confirmed item returned to them by registered mail. In the event the owner of any found item cannot be identified it will logged and held in security for a period of three months. If after this period the owner of the lost article has not contacted the property or has otherwise been identified, the article will be disposed of. In the event the lost article may be of tangible benefit, the lost article will be given to a local charity organisation after the three month period has lapsed. 

Force Majeure 

The Louise shall not be liable for failure or delay in delivering obligations under the booking contract if the cause of the failure or delay is due to reasons beyond its control. These include, but are not limited to: war or threat of war, civil or political action or disturbance, riot, natural disaster, fire, epidemic, bad weather, terrorist activity (threatened or actual), military activity, governmental or regulatory action, industrial dispute, failure of power or machinery, failure of or interruption in externally provided services and utilities. All bookings are subject to availability, and The Louise shall be entitled to refuse any booking on reasonable grounds. 

Website Terms of Use 

Terms 

By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trade mark law. 

Use License 

Permission is granted to temporarily download one copy of the materials (information or software) on The Louise website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: 

Modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on The Louise website; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or ‘mirror’ the materials on any other server. 

This license shall automatically terminate if you violate any of these restrictions and may be terminated by The Louise at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format. 

Disclaimer 

The materials on The Louise website are provided ‘as is’. The Louise makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, The Louise does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site. 

Limitations 

In no event shall The Louise or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on this website, even if The Louise or a The Louise authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you. 

Revisions and Errata 

The materials appearing on The Louise website could include technical, typographical, or photographic errors. The Louise does not warrant that any of the materials on its website are accurate, complete, or current. The Louise may make changes to the materials contained on its website at any time without notice. The Louise does not, however, make any commitment to update the materials. 

Links 

The Louise has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by The Louise of the site. Use of any such linked website is at the user’s own risk. 

Internet Protocol (IP) Address 

Every time you browse the internet an IP address is automatically assigned to your computer. When users request a page from The Louise site, The Louise servers log the user’s current IP address. IP addresses are used to diagnose problems. 

Cookies 

The Louise website puts to use ‘cookie’ technology. These cookies are designed to facilitate your visit on The Louise website. 

Personal Data and Privacy 

Data protection is very important to The Louise and the Personal Information (any information relating to you) of our customers is treated absolutely, positively confidential. When we need to collect information from you, we generally ask you to voluntarily supply us with the required data. This data will not be made accessible to third parties except if required by law, by court or by a regulatory authority. 

Furthermore, your Personal Information will only be processed for the purposes indicated at the time of collected as indicated in the Privacy Policy https://thelouise.com.au/privacy-policy/or as evident under the circumstances. Please do note that your acceptance of our Privacy Policy is a condition of these Legal Terms and Conditions. 

Site Terms of Use Modifications 

The Louise may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by Then current version of these Terms and Conditions of Use. 

Governing Law and Jurisdiction 

By accessing and using any services of The Louise website, the user and The Louise agree that all matters relating to and/or any disputes arising out of the user’s access to, or use of The Louise website shall be governed by and interpreted and construed and enforced exclusively in accordance with the laws of Australia.