Guests booking from one to four rooms with The Louise in a single transaction are advised that the
following policies govern the terms and conditions for bookings, amendments and cancellations and other
provisions of the implied agreement for accommodation and dining services associated with these
bookings. (Other policies apply to group bookings of more than four rooms. Contact The Louise for these
terms and conditions.)
Accommodation rates are per suite per night and are for one or two adults sharing a king bed, with the
exception of the Two Bedroom Premium Suite, where a second bedroom and bathroom offer occupancy for up to four
adults. Each of the Premium Suites and the Two Bedroom Premium Suite may be configured with twin single beds
instead of a king bed on request. There are no provisions for extra adults in any suites. Facilities are not
provided for children under the age of 10 years old, nor for pets other than certified guide dogs. The
minimum guest age is ten years, and the property does not make exceptions to this policy, except in the case of a full property buyout.
All bookings are based on availability at the time the booking is confirmed. A confirmation notice will be
produced and sent to the booking party when the booking is confirmed. It is the booking party’s
responsibility to review the confirmation notice and to promptly advise The Louise if there is any
discrepancy between the hospitality services expected, prices, dates, identification and contact
information for the guests versus those stated on the confirmation notice. The property closes for its
annual shutdown for four weeks during the winter month of July (for precise dates of this closure, contact The Louise).
Minimum Stay One night
Maximum Stay Seven nights (contact the property for long-term stay rates for stays of
more than seven nights)
Minimum Number of Rooms One
Maximum Number of Rooms Four (contact the property for group sales for more rooms)
Minimum Lead Time Bookable up to the day before arrival. Certain packages containing offsite services through third parties may require longer minimum lead times
Maximum Lead Time Available up to one year in advance
Guarantee The booking must be guaranteed with a credit card with validity through
the departure date.
Deposit The full amount of the booking is due at the time of booking
Method of Payment The deposit may be paid by authorizing the property to charge the deposit
amount to the guest’s credit card at the time of booking or by requesting deposit instructions and making a direct bank transfer within 48 hours of
requesting the booking.
Cancellations A booking made more than one week before the arrival date may be
cancelled by sending an e-mail cancellation request at least one week
before the arrival date directly to The Louise, in which case the booking
will be cancelled and the deposit will be refunded without incurring a
cancellation fee. Any request to cancel a booking received less than one
week prior to arrival will result in the deposit being applied to a
cancellation fee which will be equal to the value of the entire stay and any
dining, touring or other services that have been pre-booked.
Amendments For amendment requests received before one week prior to arrival,
amendments will be granted, subject to availability and agreement to
adjust the rate to the then-current room rate with the application of the
deposit to the new booking. If a request to amend the stay is received
after one week prior to arrival, the amendment request will be treated as
a cancellation and the entire deposit will be retained as a cancellation fee.
No-show Policy A failure to check-in on the confirmed arrival day results in forfeit of entire
deposit as a no-show fee, with no refund.
Early Departure A request to amend the departure date to a day earlier than the confirmed
departure day, if received within one week of arrival or while checked-in
will result an early departure fee being due, equal to the value of the room
nights and other confirmed services not consumed.
Rates are quoted in Australian dollars and include 10% GST (Australian government imposed goods and
services taxes). Should the government or any other jurisdiction with authority modify this tax rate or
impose additional or other applicable taxes or incremental applicable fees after the booking date and
before departure, the then-current tax rate(s) and/or fees at the time of the stay shall apply and the charge
for the services provided shall be adjusted to reflect the new rates, fees and/or taxes imposed.
All bookings include overnight accommodation and breakfast.
The property's signature restaurant Appellation offers casually elegant regional dining. As this popular and
intimate restaurant is often fully booked, guests are encouraged to place a dinner booking at the time of
booking their accommodation in order to secure a confirmed table. Guests arriving at The Louise without
having pre-booked dinner may discover that the restaurant is quite fully booked, and may be required to
accept an early or late seating time. In some cases, the restaurant may be so fully booked that guests
arriving without a dining reservation will be unable to dine at Appellation.
Guests are advised that bookings in Appellation are required to be guaranteed. For guests not staying at The Louise, a credit card for
guarantee is required before a table confirmation will be issued. For guests staying at The Louise, this
guarantee is automatically extended to the account of the guest, without requiring a separate form of
guarantee with the restaurant.
Guests should note that cancelling a confirmed and guaranteed reservation with Appellation after 5pm on
the day prior to dining incurs a $50 per person cancellation fee. The situation of a no-show also incurs a
$50 per person fee. These fees will be added to the guest’s account and must be settled with The Louise
on check-out, or in case the guest is a no-show or late cancellation to both the accommodation and
restaurant, these fees will be added to the accommodation fees payable. For guests not staying at The
Louise, cancellation or no-show fees will be charged to the credit card held for guarantee.
For guests pre-booking dinner in Appellation with a Dine+Stay package or Short Break package, the package price includes a predetermined
amount that will be applied to the cost of dinner in the restaurant on one night only. This allowance may
be applied to any choices of food or beverage. The balance of the dining bill may be charged to the
guests’ room account for settlement at check-out. If the full amount of the allowance is not used, it is not
applicable for other uses such as boutique purchases, touring or purchasing gift vouchers.
Check-in time for guest rooms at The Louise is between 2pm and 7pm on the day of arrival. Guests
arriving before 2pm may deposit luggage with The Louise and enjoy the property’s facilities or tour in the
local area until their room becomes available at 2pm. Guests expecting to arrive after 7pm must contact
the property not later than 5pm on the arrival day to arrange for a late check-in. Guests whose arrival is
delayed past 9pm on the arrival day must contact the property not later than 5pm to arrange for a staff
member to be available after hours to assist with check-in.
Check-out is prior to 10am on the day of departure. Check-out at a later time may be possible, but only
when pre-arranged and when the specific suite is not required to be available for the arrival of the next
The Louise is a non-smoking property. This applies to all interior spaces including guest rooms. Guests
are welcome to smoke on the private outdoor terrace of their suite. Guests also acknowledge that the
presence of any pet (other than a certified guide dog) in a guest room will result in The Louise incurring
special and unexpected cleaning costs before the room can be used by another party. Therefore, at
check-in, guests are required to acknowledge these policies and are advised of a $250 cleaning charge
that will be applied to their account if they do smoke in the interior of their suite or allow a pet in their suite.
It is the sole right of The Louise to determine evidence of smoking or presence of a pet. If the cleaning of
the suite results in the property being unable to accommodate a confirmed guest that otherwise would
have been housed in the suite being cleaned, a loss of use fee equal to the published nightly rate at the
Best Available Rate for one night for that suite will be charged in addition to the cleaning fee.
In the unlikely event that The Louise is unable to provide the services booked, the responsibility of The
Louise to the booking party will be limited to refund of those payments received from or on behalf of the
guest related directly to the unavailable services, if the reason for the inability to provide the services is
due to a factor out of the control of The Louise (such as, but not limited to, an act of nature, damage or
destruction of the property, interruption of utility services or labour dispute). The Louise does not
intentionally overbook, but in the event that an error or other fault within the control and responsibility of
The Louise prevents the provision of services booked, The Louise will refund all payments received from
the booking party and will use its best efforts to secure the closest comparable services then available in
the locality for the guests at its own cost. This will apply for only those nights in which The Louise is
unable to provide the booked services.
The Louise reserves the right to alter any of these terms and conditions at any time without notice, other
than for confirmed bookings, where the terms and conditions in effect at the time of booking shall apply
unless The Louise delivers notice of the changed provisions to the booking party more than two
days prior to arrival date.